Returns & Refunds

Published February 10, 2026

At Black Venom 4x4, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Returns & Refunds policy outlines how we handle returns, exchanges, and refunds.

Eligibility for Returns

  • Products must be unused, in their original condition, and in the original packaging.

  • Returns must be requested within fourteen days of delivery.

  • Certain products may be exempt from returns due to hygiene or safety reasons; these will be clearly indicated on the product page.

How to Return a Product

  • Contact us via email at blackvenomoffroad@gmail.com to request a return.

  • Provide your order details and reason for the return.

  • Once approved, you will receive instructions on how to return the item.

Refunds

  • Refunds are processed once the returned item has been received and inspected.

  • Refunds will be issued to the original payment method used for purchase.

  • Processing times may vary depending on your bank or payment provider.

Exchanges

  • If you wish to exchange a product for a different item, please contact us via email.

  • Exchanges are subject to product availability.

Non-Returnable Items

  • Products that have been used, damaged, or altered are not eligible for return.

  • Clearance or final sale items may not be eligible for returns or exchanges.

Contact Us
For questions regarding returns, refunds, or exchanges, please contact us via email at blackvenomoffroad@gmail.com.